We enable efficient operation for our customers in electricity, gas and water to secure exceptional end-customer experience with minimised operational expenses. Our wide portfolio of services cover the value chains from meter to cash and technical network monitoring to maximise network reliability and well planned network investments. Maximum information security is ensured in all our services.
Software and services
Our AMM Metering service is a complete solution to manage metering data for your needs. We deliver metering data reliably at regular times and in agreed formats. The quality and reliability of our service is provided by our modern, automated software platform and our experts working 24/7. Our service supports various meter brands and offers the most cost-efficient and technically suitable solution for each particular use case. We can take over your present meter base and manage large-scale renewal projects. The AMM Metering service can be integrated to your present processes. There are already over 640 000 metering points in our AMM metering services.
Our meter data quality management service corrects and completes uncertain or missing metering data and ensures the correctness and quality of metering data for different stakeholders.
Our service includes validation of metering data for electricity, district heating, gas, and water, as well as creation and follow-up of fieldwork orders. Our service can be integrated to your present processes and is expandable through add-on services like reporting, analytics, and expert services. There are already over 900 000 PODs in our meter data quality services.
A reliable balance settlement is an essential part of the business for a DSO. By using our services you can concentrate on your core business and transfer routine tasks to our experienced experts.
Our balance settlement service is based on validated metering data from the grid’s connection points and internal metering points. The service includes calculation of retailer-specific sums, connection point sums and transmission losses. The balance settlement results are submitted to eSett on a daily basis in compliance with the open balance window. Retailers receive metering point specific metering data for invoicing. We maintain your structural data in the eSett system. Our service can be integrated to your present processes and is expandable by add-on services. There are already about 900 000 PODs in our balance settlement services.
The quality of meter data, and its timely delivery, are essential for the whole energy market. The party responsible for meter data is obliged to maintain connection point and production unit information, and create sub-metering related calculations before delivering the data. We have extensive experience in balance settlement and related energy management processes. Our service monitors the reliability of data used for balance calculations and the validity of calculation results. Reporting and analytics are also part of our energy data management services.
Correct and comprehensive customer information and contract management is an essential enabler for business process automation and proficient multi-channel customer service. We offer a comprehensive, largely automated SaaS portfolio for customer and contract management.
The high level of automation in both B2C and B2B invoicing enables savings in performing routine back-office tasks. Our invoicing software and service automates the invoicing and claims management process. Our real-time invoicing engine calculates invoices every day on an hourly basis. Real-time invoicing data enables cash flow optimization, and better monitoring and reporting for your business. Claims management offers automatic, traceable and flexible subledger for the whole range of invoicing and receivables actions. Claims management integrates to create reminders, notifications, and disconnection and reconnection requests. Information on customers’ payments is available immediately for sales and customer service. We also offer APIs for outsourcing parts of the claims process to third parties.
Our device management offering contains flexible solutions to business processes like asset management, fieldwork orders, and AMR work orders. Device management processes are usually integrated to overarching processes like the move-in process, which triggers automatic connection of a metering point, or the move-out process, which triggers automatic disconnection of a metering point.
In the energy market, data exchange is necessary and continuous. Our secure data exchange service provides the keys to efficient business. Our existing data connections cover all parties and marketplaces in the energy market operating in the Nordic countries, and we support all standard message formats used in the energy market. In real-time data connectivity, we support commonly used data transfer practices.
As our customer, you get the following benefits:
- Reliability: 24/7 service and monitoring
- Flexibility: conversions between file formats, data enrichment, validation and reporting
- Development: monitoring and development of market changes
- Reliability: encryption methods, traceability of data and transactions
The energy transition is driving increased production and consumption volatility in the energy system. Distribution and transmission companies are in a central position to tackle the challenges related to increased volatility. For DSOs it’s all about providing a platform that enables market operators to provide flexibility services - and at the same time, they must make sure the distribution network remains reliably in operation despite increased volumes in weather-dependent production and spiking demand. Network reliability can be partially secured by digitally controlling consumption using network topology information and real-time metering information from network assets. We offer software-enabled services for network congestion management to optimize network investments for our DSO customers.
Our monitoring and control services cover a wide range of operations that enable the monitoring and control of electricity grids, substations, and transformers. Our services are managed by experienced control room personnel. The services include control of circuit breakers and remote-controllable disconnectors, monitoring and troubleshooting the grid, and planning and supervising of operations, such as switching procedures and maintenance breaks.
Our experienced control room professionals are at your service 24/7.
Our services cover all areas that an energy or network company needs to build and maintain a field communication network required for remote monitoring and operation of production plant or distribution network stations.
Our professional experts implement all plans for communications and RTUs, equipment and system deliveries, installations and commissioning, as well as all the necessary connections, either to individual stations or throughout the network.
Our maintenance services include network management and telecommunication monitoring 24/7, as well as comprehensive maintenance services for telecommunication and RTU infra, according to the customer's needs.
The service also includes support services for maintenance, and for the customer e.g. in new projects.
Our long-term experience of older, as well as the latest technologies and systems, guarantees the customer a safe and carefree service.