Boo Energi modernises customer management with a new customer information system from Enerim
Enerim has delivered EnerimCIS, a new customer information system with real-time capabilities, to Boo Energi. The system streamlines and automates processes across both electricity retail and DSO operations and forms a key part of Boo Energi’s strategy to strengthen its digital capabilities and develop smart, customer-centric services.
Smooth implementation
Since the project began in February 2026, it has been characterised by seamless collaboration and a positive working atmosphere. The solution was delivered within a short timeframe in line with Boo Energi’s requirements and is being followed by enhanced post-go-live support to ensure a smooth and trouble-free transition to the new system.
“A modern, fully automated customer information system is an important part of our digital development. We are very pleased that the implementation project was completed smoothly and on schedule, and we look forward to continuing our productive collaboration with Enerim,” says Caroline Ede, CIO at Boo Energi.
“I would like to thank Boo Energi for its trust and solution-oriented collaboration throughout the project. The go-live marks only the beginning of a long-term partnership, and we look forward to seeing EnerimCIS deliver the expected business benefits,” says Håkan Danström, General Manager Sweden at Enerim.
A long-term partnership
The go-live marks the beginning of a long-term partnership. Enerim develops its solutions in close collaboration with customers, adapting them as the market, regulatory requirements and business needs evolve.
With a high automation level, real-time billing and full compliance with Swedish industry standards, EnerimCIS helps reduce cost to serve, accelerate cash flow and improve end-customer satisfaction.