Offer the best customer service in the energy industry!
Enerim systems guide your energy customers smoothly through the entire customer journey. Our highly automated, real-time solutions and unique platform make it easy to manage your entire meter-to-cash value chain efficiently. With Enerim, you’ll have everything you need to improve customer engagement and achieve operational excellence.
Turn data into smarter utility operations
Enerim continuously explores new AI use cases and turns the best ideas into practical solutions. Our AI-powered analytics and KPI capabilities help energy companies identify opportunities earlier, improve operational performance, strengthen customer engagement, and stay competitive in a data-driven market.
Can AI help predict customer churn?
EnerimCIS contains valuable customer data that enables AI to identify patterns linked to customer churn and predict how they may evolve. By combining historical and market data with factors such as weather and price forecasts, AI can detect emerging trends and estimate future churn levels.
Four reasons to choose Enerim systems
We offer highly automated processes
More frequent metering means more data that needs to be managed. This is why automated processes are becoming increasingly important in the energy industry. The EnerimCIS customer information system is highly automated to reduce the amount of manual work and minimize errors. A high degree of automation means less manual routine work, simpler and faster processes and the opportunity to benefit from self-service channels.
Forget forecasts, our systems handle real-time data
When meter data is managed in real-time, it has several positive effects. Energy companies can base their billing on real numbers instead of forecasts, and when it's time to send out the monthly invoice to customers, most of the work is already done.
Seamless integrations to other systems
EnerimCIS is a scalable platform that can be reshaped according to your needs. The system has a modular SOA structure, which means you can choose the modules you need and skip the rest. If you already have a well-functioning system for, for example, invoicing and receivables management, you can keep them. We build interfaces to your current systems so that they integrate smoothly with our platform.
Better customer experience thanks to APIs
Do you want your customers to be able to manage their subscription and invoicing smoothly in an app? Our APIs enable easy integration to any third-party systems so that your energy company can offer your customers the best possible customer experience!
Performance efficiency with automation
At Enerim we’re committed to driving efficiency and automation in energy sector operations. Our approach to performance measurement ensures that your operations remain efficient, reliable, and ready to meet the evolving needs of the energy sector.
- Cost to serve (CtS) is a key metric when evaluating operational efficiency. CtS tells how much manual work is required to serve customers. By tracking CtS we can visualize how automation helps companies to scale without adding staff.
- Processing performance indicates how efficiently the system handles mass operations by measuring the speed and reliability of converting meter data to invoice data, as well as the performance of invoice generation.
- Straight Through Processing (STP) Index measures the percentage of automated processes that are interrupted and require manual intervention.
A Strategic Platform for Real-time Business Management
EnerimCIS is a cloud-based SaaS solution designed for energy and utility providers who want more than just traditional billing. EnerimCIS platform delivers the highest level of automation across the meter-to-cash value chain, as confirmed by an independent benchmark. Also, it enables real-time business capabilities and omnichannel customer interactions, while managing large data volumes and supporting near-real-time operations.
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