Enerim Recognized in Gartner’s 2025 Market Guide for Utility Customer Information Systems
Enerim has been featured in Gartner’s Market Guide for Utility Customer Information Systems (CIS) 2025, highlighting its role as a key vendor in the evolving CIS landscape.
The guide emphasizes that CIS platforms are no longer limited to back-office billing functions. Utilities now require systems that support customer engagement, adapt to regulatory changes, and enable new revenue models. Modern, cloud-based CIS solutions are expected to deliver real-time data exchange, omnichannel customer interactions, and advanced analytics—while managing large data volumes and supporting near-real-time operations.
This transformation reflects a broader industry shift: CIS platforms are becoming strategic tools for customer engagement rather than just billing engines.
EnerimCIS: A Strategic Platform for Real-time Business Management
EnerimCIS is Enerim’s cloud-based SaaS solution designed to streamline customer engagement and billing for energy and utility providers. With high levels of automation, real-time business capabilities, and full compliance with industry standards, EnerimCIS empowers utilities to deliver exceptional customer service and achieve operational excellence.
“We are proud that Gartner has recognized Enerim for the second consecutive year. Our EnerimCIS platform delivers the highest level of automation across the meter-to-cash value chain, as confirmed by an independent benchmark. By leveraging AI-powered capabilities of the CIS platform, we can drive significant gains in customer service efficiency. As the market leader in Finland—one of the world’s most advanced electricity markets—we are proud to lead the way in real-time data management throughout the value chain.” said Pentti Unkuri, CEO of Enerim
EnerimCIS:
- SaaS delivery model
- Cloud-based
- Market-leading automation level
- Real-time business management
- System compliance
- Uncompromised information security (ISO27001:2022)