Enerim supports Oomi’s growth – scalable EnerimCIS enables the development of Oomi’s digital customer experience
Enerim’s customer Oomi and Lumme Energia merged at the beginning of 2026. As a result of the merger, Oomi now serves more than 800,000 customers across Finland. The merger is driven by Oomi’s growth strategy, which aims to offer competitive products and services to an even broader customer base while enhancing the digital customer experience.
With a growing customer base, the importance of digital services is becoming increasingly significant:
“To support our growth, we are investing in digitalization, process automation, customer-centricity, and operational efficiency. In addition, the reliability and cybersecurity of our services and processes play a key role. EnerimCIS supports the achievement of these goals very well,” says Katariina Heikkinen from Oomi.
EnerimCIS scales to meet Oomi’s needs
Finland’s most widely used utility customer information system, EnerimCIS, flexibly supports the company’s growth. Its high level of automation enables cost-efficient operations and supports digital self-service as well as a efficient customer experience throughout the entire customer journey.
“As Oomi’s partner, we are very pleased and proud to be part of supporting a compelling growth story for one of Finland’s largest electricity retailers. Through our collaboration, we are helping to shape the future of the entire industry and boldly drive its development at the forefront of the sector,” says Timo Karpola, Business Director at Enerim.
EnerimCIS is Enerim’s cloud-based SaaS solution that streamlines customer service and billing for energy sector operators. Thanks to its high degree of automation and real-time business capabilities, EnerimCIS enables efficient, high-quality customer engagement.