Enerim to Deliver Customer Information System to Boo Energi – Supports Superior Customer Engagement
Boo Energi and Enerim have agreed on a delivery of EnerimCIS, a modern, service‑based customer information system. The new system will support both electricity retail and electricity network operations, enabling more efficient, automated processes and enhanced customer engagement.
With more than 100 years of experience, a strong local presence and a passion for the future of energy, Boo Energi offers sustainable and innovative services and solutions. Known for having Sweden’s most satisfied electricity retail customers, Boo Energi is now investing in strengthening its digital capabilities and developing smart, customer‑centric services.
– Our focus is on energy‑smart services, digitalisation and solutions that simplify everyday life. We are continuing our journey to digitalise and meet customers’ needs for energy‑smart services. A modern, fully automated customer information system is a key part of this development, says Per Svenningsson, CEO of Boo Energi.
The partnership covers the delivery of EnerimCIS – a customer information system specifically developed to support customer management and billing within the energy and utilities sector.
– I would like to thank Boo Energi for their trust and look forward to a rewarding collaboration. This is an important step in Enerim’s Nordic expansion. As the market leader in Finland, one of the most advanced energy markets in the world, we are proud to support Boo Energi in their business development, says Pentti Unkuri, CEO of Enerim.
With a leading level of automation, real‑time capabilities and full compliance with Swedish industry standards, EnerimCIS helps energy companies improve customer satisfaction (NPS) and enhance operational efficiency (cost to serve).
Boo Energi selected Enerim through a public procurement process. The new system is planned to go live at the end of 2026.
Contact persons:
Pentti Unkuri, CEO, Enerim
Jonas Månsström, Marknadschef & Affärsansvarig Privatmarknad, Boo Energi