Vasa Elektriska is a Finnish energy company and Enerim’s long-term customer. The partnership is built on shared goals: efficiency, exceptional customer service, and continuous improvement.
At the heart of the collaboration is Enerim’s customer information system EnerimCIS, which has been in use at Vasa Elektriska since 2020. The system serves as a central tool in Vasa Elektriska’s daily operations, streamlining processes for both employees and customers.
Real-Time Customer Service and Efficient Processes
EnerimCIS collects all customer information in real time in one place, enabling automation and digitalisation of processes. This supports Vasa Elektriska’s aim to offer customers ever faster and better service.
“All information comes to us in real time. We immediately see, for example, if a contract has been processed and if the invoice has been paid,” says Marita Klockars, process developer and data protection officer at Vasa Elektriska.
The system’s logical structure and modularity make it highly user-friendly, which facilitates the daily work.
“The system can be modified based on our needs, which makes it very user-friendly,” says Klockars.
EnerimCIS enables swift and personalised customer service. When a customer gets in touch, customer service immediately sees, for example, contracts, payment information, and contact details, significantly speeding up the process.
“Customers receive a smooth and personalised service experience because we have instant visibility to all essential information,” says Klockars.
A Flexible Partner in a Changing Industry
The electricity industry’s operating environment is constantly changing, and the rules change with it. Enerim has been an important partner for Vasa Elektriska in managing regulatory changes.
“We quickly implemented the 25.5 per cent VAT change and the temporary electricity price compensation for households,” says Klockars.
The collaboration with Enerim is close and ongoing. Enerim is a flexible partner, ready to adapt to changing situations and needs – something that is crucial in the ever-evolving electricity sector.
“We have monthly meetings where we review operational work and also make plans for future development projects together,” says Klockars.
The Right Partner for Collaboration
The multi-year partnership has convinced Vasa Elektriska that Enerim is the right partner for them. Enerim supports Vasa Elektriska’s strategic goals in a tangible way. EnerimCIS enables personalised customer service and supports efficiency.
“We can recommend Enerim and the EnerimCIS system. It is very versatile with everything included,” says Klockars.
“It serves a fairly broad group of energy companies – from district heating and gas to electricity transmission – in other words, the entire service offering,” summarises Klockars.