Elenia is the second largest distribution system operator in Finland and heavily involved in reforming the electricity market. Thanks to modern technology and service solutions, Elenia, as a pioneer, is driving the development of services that enable the energy transition.
Elenia’s service business provides customer service and diverse services related to the electricity market to energy companies. Through its customer companies, Elenia serves more than one million customers in Finland.
Elenia was the first company in Finland to implement customer information system, EnerimCIS, already in 2016.
“A successful customer experience is the most important goal of our operations. It is important to us that the systems we use bring ease and smoothness to the services, increase efficiency, and support our goal of operating as one of the most competent service providers in the energy sector,” describes Pauliina Järvinen from Elenia.
In addition to system support and maintenance, the close cooperation between Enerim and Elenia is characterized by a continuous dialogue about how the systems adapt to new future requirements and market changes.